Information & overview
FreshTurf partnered with Tekuton to reimagine last-mile parcel delivery in Singapore through a smart locker system that prioritizes convenience, efficiency, and transparency. The E-Mart Locker System Solution is an end-to-end platform that enables customers to collect their orders from strategically placed smart lockers, simply using their smartphones.
From order creation to parcel pickup and final customer collection, the entire journey is tracked, automated, and intuitive. Admins place orders through our system, couriers are guided to drop parcels into designated locker cells, and customers are instantly notified via SMS with a secure collection link.
The system has become a scalable and reliable solution across Singapore, enhancing the parcel delivery experience for both administrators and end-users.
Challenges & solution
Project Challenges :
Before implementation, FreshTurf and their delivery ecosystem faced the following hurdles:
- Lack of a centralized system to manage multiple locker drop-off points.
- Manual coordination led to delayed parcel handling and miscommunication.
- End-customers experienced uncertainty around pickup timing and location.
- Limited visibility for admins to monitor order status and locker availability in real-time.
Our solutions :
Tekuton delivered a holistic smart logistics platform tailored to streamline every touchpoint in the process:
Smart Locker Integration:
We built seamless connections between the ordering system and IoT-enabled lockers distributed across Singapore.
Admin-Friendly Dashboard:
Our backend tools allow client-side admins to manage orders, track parcel journeys, and assign drop-off lockers with ease.
Courier Workflow Support:
Couriers are guided through optimized delivery paths and can access specific lockers with real-time status updates.
Customer-Centric Experience:
Upon successful delivery, customers receive an SMS containing a personalized access link, allowing them to retrieve their parcel using their smartphone—no app required.
Scalable Infrastructure:
Designed for growth, the system is now being expanded with additional locker deployments across the country.
This solution continues to run successfully, improving delivery speed, reducing administrative overhead, and offering customers a frictionless way to receive their orders.